Find helpful instructions in our Knowledge Base or submit a ticket through our IST Helpdesk.
The IST Help Desk can be reached by phone at 847-628-5040. If you are looking to visit us in person, our office is located on the second floor of the University Center.
IST will be moving the fiber links in the University Center data center on March 8th beginning at 10am until approximately 3pm or earlier. There will be a short outage in each location (approx. 5-10 minutes each location) as we move the network connection between the data center and switches in the building identified below. A short period of testing each connection will follow. During this outage, there will no network or wifi connectivity from the locations listed below to the any other location (including internet). This includes all phones in the building as well.
Also, IST will be working on replacing network equipment over the next several months. These upgrades will require temporary outages (no access to network, phone or wifi), but will only be for a short time. Refer to the following list of locations for network status:
Office 365 Notice:
Upon return from Spring Break, all students will have multi-factor authentication turned on for their Office 365 accounts (if not turned on currently). You can expect to be prompted to setup a validation confirmation option when accessing your Office 365 account online the next time you access it. Click HERE for more detailed instructions on how to setup your multi-factor authentication in Office 365. We will be turning on the multi-factor authentication per the following schedule based on the student’s last name:
Some forms on MyJudson require Adobe Reader DC or above to fill out. You can download Adobe Reader here. Instructions on installing are here for Windows and here for Mac. When completing the installation, allow the Chrome Extension to be installed, but turn off the extra software (i.e. McAfee). When you open your browser, it may ask if you want to enable the new Adobe Reader for the browser, say Yes.
You might need to tell the browser to open the PDF document in Adobe, as it may open in the browser's PDF viewer (the viewer will not allow you to submit a form over the internet). This is generally done in the right-hand upper window. There will be an "Open in Adobe" or "Open in another program" menu selection.
This was last updated November 2021. As browser support changes frequently, you may need to search the browser's support site if the above does not work as intended.